At The Wooding’s Family Veterinary Practice, we are committed to delivering the highest standard of pet care. One of the ways in which we can continue to improve the service that we offer you and your pet is by listening to your feedback.

Whilst we hope you will be fully satisfied with the service you have received and will tell your friends about us, if you do have a concern; we want you to tell us, in order that we can work with you to address your concerns and improve our services. If there is any dissatisfaction with any area of the services that we provide, in the first instance contact the practice directly outlining your concerns, which in many cases will hopefully lead to a complete resolution. We aim to respond to any complaint quickly and effectively.

If the response you receive does not resolve the complaint to your satisfaction, we ask that you then submit your concerns in writing directly to the practice for the attention of the Practice Principal, clearly outlining the details of your complaint, the team member concerned if known, the consequences for you as a result, and the solution you are seeking. All communication at this stage will be in writing, either email or by letter as there is a need to ensure thorough recording of all correspondence.

Please address a letter detailing your concerns to:

The Practice Principal
Wooding’s Family Veterinary Family Practice
42 Chase Cross Road
Collier Row
Romford
Essex
RM5 3PR

Alternatively, please fill in the form below.

Upon receipt of your correspondence a written acknowledgement will be sent to you within 5 working days of receiving you letter so that you can be assured that the matter is being looked into. At this stage your concerns will be re-addressed, and a formal written response will be issued in a timely manner, typically within two weeks. Our aim is to resolve all matters as quickly as possible however inevitably some issues will be more complex and will take longer to fully investigate. We will keep you informed should this be the case.

Ultimately it is our aim to reach an agreeable outcome on any complaint received. Therefore, all cases are dealt with on an individual basis.
We are constantly striving to improve our services and welcome your suggestions in ways in which we can do so.